Frequently asked questions

Yes, we offer shipping to most of the countries worldwide. If your country does not show up on the checkout list, please email us for an individual quote.

If the product is in stock, order is shipped within 7 days. Within Europe, the delivery usually takes from 3 to 4 days, and up to 7 days to other countries.

Furniture items are shipped directly from the factory in Poland and should arrive all at once. Most accessories are shipped from the same location, but in some exceptional cases they may be shipped from our head office in Rotterdam, The Netherlands.

You will receive a track and trace link of your shipment. This will be sent to you directly by the shipping company, and it will show the updated status of your parcel. In the case of a pallet shipment, we will send you the track and trace information ourselves.

Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.

We cannot ensure the delivery for an exact date. You can arrange that personally calling your local branch of the transporter. Please use the shipment reference number you received by email. Most transporters can keep your parcels up to 5 extra days in their depot if you wish to have them delivered later.

Our international customers are exempt from paying VAT tax. However, please be aware that certain taxes may be applied by customs in your own country.

Creating an account is an optional step, which allows you to save your details on our website so as to make your next purchase easier. However, it is not necessary for placing an order.

If you are in any way not satisfied with your order, we would like you to contact us, so that we can help you solve the issue. However, if you decide to return your product, you can do this within 14 days from placing your order.

Next to each product, you will see an indicator whether the item is currently in stock. When the item is not in stock, you can contact us, or in most cases you can still place your order. Once your order has been received we will contact you about the waiting period and estimated shipping date.

We care deeply for the health and safety of children who use our products and therefore we design the furniture following the EU safety standards, choosing only the highest-quality materials.

For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.

For the smallest ones from age 3, we suggest the R toddler bed. The F bunk bed is recommended for children from age 6. We also offer a larger A teen bed, which can fit both teenagers and adults.

We recommend our B table for children from age 3. The K desk is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.

Under each product description, we provide all technical details, including the measurements and the materials used.

We offer premium quality mattresses, cotton and linen sheets in our web shop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

F&R beds are designed with built-in side protection and therefore we recommend these beds for the younger ones. For the A teen beds we have designed a separate A bed rail to help make the bed safer and cosier for little ones.

The mattresses in our collection match the European Dutch size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends order them from our web shop, since mattress sizes vary between countries.

Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.

We suggest using a cloth dampened with warm water to clean the furniture. Also, we advize ventilating and rotating the mattress on your bed monthly to ensure its hygiene and a longer lifespan.

Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering the perfectly matching ones directly from our website.

The premium design of Rafa-kids products ensures their long life span and high quality. In the unlikely situation of a defect appearing, we offer an extended 3-year guarantee.

Please have a look at the Wood sample desk organizer in the accessory section of our web shop.

Our beds meet the safety requirements of 120kg. Therefore they will generally support a child and a parent. Our shelves can hold up to 10kg in weight.