Frequently asked questions

Shipping

What Shipping Methods Are Available?

ll of our furniture items are shipped via FedEx Express air delivery service. For accessory shipping within Europe we use DPD services.

Do You Ship Internationally?

Yes, we offer shipping to most of the countries worldwide. If your country does not show up on the checkout list, please email us for an individual quote.

How Long Will It Take To Get My Package?

If the product is in stock, order is shipped within 3 days. Within Europe, the delivery usually takes from 3 to 4 days, and up to 7 days to other countries.

Are the products shipped together?

The furniture items are shipped directly from the factory in Poland and should arrive all at once. Accessories are shipped separately from our studio in Rotterdam.

How can I check the status of my shipment?

You will receive a FedEx link for tracking, which will show the updated status of your parcel.

What are the prices for international shipping?

Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.

Is it possible to arrange the delivery for a specific date?

We cannot ensure the delivery for an exact date. To plan that upfront, please consider that FedEx can keep your package up to 5 days, also taking into account our standard delivery times.

Payment

What Payment Methods Are Accepted?

We accept credit cards (MasterCard, Maestro, Visa), as well as payments through PayPal and iDeal, or the direct bank transfer.

What taxes do I pay if I order from outside Europe?

Our international customers are exempt from paying 21% VAT tax. However, please be aware that certain taxes may be applied by customs of your own country.

Orders & Returns

How do I place an Order?

Choose all of the items you’d like to purchase from our collection by choosing optional details (color, size, mattress). After you are finished with your cart, you can go to the checkout to fill in your billing and shipping information. There you will also see the calculated shipping price for your total order. When your order is paid for, we will send you a confirmation about the shipment and delivery.

Do I need an account to place an order?

Creating an account is an optional step, which allows you to save your details on our website and make your next purchase easier. However, it is not necessary for placing an account.

How Can I Cancel Or Change My Order?

If you are in any way not satisfied with your order, we would like you to contact us, so that we can help you solve the issue. However, if you decide to return your product, you can do it within 14 days from placing your order.

How do I know whether the item is currently in stock?

Next to each product, you will see an indicator for whether the item is currently in stock. In other case, it will show the estimated production date and when it is going to be available.

Product

Where are the Rafa-kids products made?

The designs are manufactured by a Polish company that produces furniture for 30 years and is experienced with the highest quality products like Vitra furniture. We control the production and pay careful attention to every detail.

Are your products safe for children?

We care deeply for the health and safety of children who use our products and therefore we design the furniture following the EU safety standards, choosing only the highest-quality materials.

What materials are used for Rafa-kids products?

For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.

How do I decide on which bed will fit my child best?

For the smallest ones from age 3, we suggest R toddler bed. The F bunk bed is recommended from children from age 6. Lastly, we also offer a larger A teen bed, which can fit both teenagers and adults.

How do I choose the best suitable desk for my kid?

We recommend our B table for children from age 3. The K desk is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.

Where can I find the exact measurements for your products?

Under each product description, we provide all technical details, including the measurements and materials used.

Do your beds come with a mattress?

We offer premium quality mattresses and cotton sheets in our webshop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

Do you offer bed protectors for younger children?

F&R beds are designed with built-in protection and therefore we recommend these models for the smaller ones.

Will standard sized mattresses fit Rafa-kids beds?

The mattresses in our collection match the European Dutch size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends to order them from our site, since the sizes vary between countries.

How are the products assembled and what tools do I need?

Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.

How should I take care of the products?

We suggest using a rug dampened with warm water to clean the furniture. Also, we advise ventilating and rotating the mattress on your bed monthly, , to ensure its hygiene and longer lifespan.

Can your products be customized upon request?

Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering perfectly matching ones directly from our website.

What guarantees apply to your products?

The premium design of Rafa-kids products ensures their long life-span and high quality. For unlikely situation of a defect appearing, we offer 2 years of guarantee.

Can I get a sample of the wood color?

Please contact us by email to get the wooden samples, which are available upon request.

What are the weight limits of your beds?

Our beds meet the safety requirements of 120kg. Therefore, it will support a child and a parent if it would be necessary. Our shelves can hold up to 10kg of weight.

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