Frequently asked questions
What Shipping Methods Are Available?
Rafa-kids furniture is delivered in flat-pack boxes by well-known delivery companies, directly to your door. Based on the delivery address and size of your order, we’ll choose the most appropriate courier to make sure your gorgeous furniture is cared for correctly.
Do You Ship Internationally?
How Long Will It Take To Get My Package?
If the product is in stock, order is shipped within 7 days. Within Europe, the delivery usually takes from 3 to 4 days, and up to 7 days to other countries.
Are the products shipped together?
Furniture items are shipped directly from the factory in Poland and should arrive all at once. Most accessories are shipped from the same location, but in some exceptional cases they may be shipped from our head office in Rotterdam, The Netherlands.
How can I check the status of my shipment?
You will receive a track and trace link of your shipment. This will be sent to you directly by the shipping company, and it will show the updated status of your parcel. In the case of a pallet shipment, we will send you the track and trace information ourselves.
What are the prices for international shipping?
Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.
Is it possible to arrange the delivery for a specific date?
We cannot ensure the delivery for an exact date. You can arrange that personally calling your local branch of the transporter. Please use the shipment reference number you received by email. Most transporters can keep your parcels up to 5 extra days in their depot if you wish to have them delivered later.
What Payment Methods Are Accepted?
We accept credit cards (MasterCard, Maestro, Visa), as well as payments through PayPal and iDeal, or direct bank transfers.
What taxes do I pay if I order from outside Europe?
Our international customers are exempt from paying VAT tax. However, please be aware that certain taxes may be applied by customs in your own country.
Orders & Returns
How do I place an Order?
Choose all of the items you’d like to purchase from our collection by selecting optional details (colour, size, with or without mattress). After you have finished with your cart, you can go to the checkout to fill in your billing and shipping information. There you will also see the calculated shipping price for your total order. When your order is paid for, we will send you a confirmation about shipment and delivery.
Do I need an account to place an order?
Creating an account is an optional step, which allows you to save your details on our website so as to make your next purchase easier. However, it is not necessary for placing an order.
How Can I Cancel Or Change My Order?
If you are in any way not satisfied with your order, we would like you to contact us, so that we can help you solve the issue. However, if you decide to return your product, you can do this within 14 days from placing your order.
How do I know whether the item is currently in stock?
Next to each product, you will see an indicator whether the item is currently in stock. When the item is not in stock, you can contact us, or in most cases you can still place your order. Once your order has been received we will contact you about the waiting period and estimated shipping date.
Where are the Rafa-kids products made?
The designs are manufactured by a Polish company that has produced furniture for over 30 years and is thoroughly experienced with the highest quality products, such as for example Vitra furniture. We monitor the production on a daily basis and pay careful attention to every detail.
Are your products safe for children?
We care deeply for the health and safety of children who use our products and therefore we design the furniture following the EU safety standards, choosing only the highest-quality materials.
What materials are used for Rafa-kids products?
For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.
How do I decide on which bed will fit my child best?
For the smallest ones from age 3, we suggest the R toddler bed. The F bunk bed is recommended for children from age 6. We also offer a larger A teen bed, which can fit both teenagers and adults.
How do I choose the best suitable desk for my kid?
We recommend our B table for children from age 3. The K desk is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.
Where can I find the exact measurements for your products?
Under each product description, we provide all technical details, including the measurements and the materials used.
Do your beds come with a mattress?
We offer premium quality mattresses, cotton and linen sheets in our web shop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.
Do you offer bed protectors for younger children?
F&R beds are designed with built-in side protection and therefore we recommend these beds for the younger ones. For the A teen beds we have designed a separate A bed rail to help make the bed safer and cosier for little ones.
Will standard sized mattresses fit Rafa-kids beds?
The mattresses in our collection match the European Dutch size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends order them from our web shop, since mattress sizes vary between countries.
How are the products assembled and what tools do I need?
Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.
How should I take care of the products?
We suggest using a cloth dampened with warm water to clean the furniture. Also, we advize ventilating and rotating the mattress on your bed monthly to ensure its hygiene and a longer lifespan.
Can your products be customized upon request?
Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering the perfectly matching ones directly from our website.
What guarantees apply to your products?
The premium design of Rafa-kids products ensures their long life span and high quality. In the unlikely situation of a defect appearing, we offer an extended 3-year guarantee.
Can I get a sample of the wood color?
Please have a look at the Wood sample desk organizer in the accessory section of our web shop.
What are the weight limits of your beds?
Our beds meet the safety requirements of 120kg. Therefore they will generally support a child and a parent. Our shelves can hold up to 10kg in weight.