Frequently asked questions

Yes, we offer shipping to most of the countries worldwide. If your country does not show up on the checkout list, please email us for an individual quote.

If the product is in stock, order is shipped within 3 days. Within Europe, the delivery usually takes from 3 to 4 days, and up to 7 days to other countries.

The furniture items are shipped directly from the factory in Poland and should arrive all at once. Accessories are shipped separately from our studio in Rotterdam.

You will receive a FedEx link for tracking, which will show the updated status of your parcel.

Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.

We cannot ensure the delivery for an exact date. To plan that upfront, please consider that FedEx can keep your package up to 5 days, also taking into account our standard delivery times.

Our international customers are exempt from paying 21% VAT tax. However, please be aware that certain taxes may be applied by customs of your own country.

Creating an account is an optional step, which allows you to save your details on our website and make your next purchase easier. However, it is not necessary for placing an account.

If you are in any way not satisfied with your order, we would like you to contact us, so that we can help you solve the issue. However, if you decide to return your product, you can do it within 14 days from placing your order.

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Next to each product, you will see an indicator for whether the item is currently in stock. In other case, it will show the estimated production date and when it is going to be available.

We care deeply for the health and safety of children who use our products and therefore we design the furniture following the EU safety standards, choosing only the highest-quality materials.

For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.

For the smallest ones from age 3, we suggest R toddler bed. The F bunk bed is recommended from children from age 6. Lastly, we also offer a larger A teen bed, which can fit both teenagers and adults.

We recommend our B table for children from age 3. The K desk is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.

Under each product description, we provide all technical details, including the measurements and materials used.

We offer premium quality mattresses and cotton sheets in our webshop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

F&R beds are designed with built-in protection and therefore we recommend these models for the smaller ones.

We offer premium quality mattresses and cotton sheets in our webshop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

We offer premium quality mattresses and cotton sheets in our webshop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.

The mattresses in our collection match the European Dutch size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends to order them from our site, since the sizes vary between countries.

Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.

We suggest using a rug dampened with warm water to clean the furniture. Also, we advise ventilating and rotating the mattress on your bed monthly, , to ensure its hygiene and longer lifespan.

Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering perfectly matching ones directly from our website.

The premium design of Rafa-kids products ensures their long life-span and high quality. For unlikely situation of a defect appearing, we offer 2 years of guarantee.

Please contact us by email to get the wooden samples, which are available upon request.

Our beds meet the safety requirements of 120kg. Therefore, it will support a child and a parent if it would be necessary. Our shelves can hold up to 10kg of weight.