Frequently asked questions
Shipping
What Shipping Methods Are Available?
Your furniture ships in one of the three ways:
- White-glove delivery – If you are living in Germany, the Netherlands, the United Kingdom, Switzerland, Luxembourg, Austria, Belgium or France (Paris region) – your furniture will be delivered by a dedicated team to the room of your choice. We will contact you with the proposed date and 2-hour delivery window.
- FedEx shipment – for customers outside the EU. Our beds ship in separate, flat-packed boxes that you can easily move up the stairs if necessary. You can track the shipment online.
- Freight delivery – for other European countries. We pack your product safely on a pallet. We will call you in advance for a delivery appointment. The pallet is delivered to the door of your house or building. The packaging is solely cardboard or recyclable film, so you can easily dispose of it.
Do You Ship Internationally?
Yes, we offer shipping to most of the countries worldwide. If your country does not show up on the checkout list, please email us for an individual quote.
How Long Will It Take To Get My Order?
Your order is shipped within 7 days if the product is in stock.
- White Glove delivery service (Germany, the Netherlands, the United Kingdom, Switzerland, Luxembourg, Austria, Belgium or France/Paris) is a dedicated transport that requires slightly longer delivery times. It involves planning individual routes and agreeing on convenient delivery dates with the customers. Please calculate 10-14 days for this delivery.
- Freight shipments to other European countries take 4-7 days to deliver.
- International FedEx shipments take up to 14 days to deliver.
Are the products shipped together?
Yes, we ship all our furniture and accessories from our warehouse in Poland. As long as we haven’t shipped your order, you can add anything, and we will combine all your products in one shipment.
How can I check the status of my shipment?
White Glove delivery service: We will inform you when your order will leave our warehouse. Instead of sending a tracking link, the carrier will contact you the week before the delivery to arrange a specific date and time frame.
FedEx: Once we ship your order, we will send you the tracking link. With this link, you can follow updates on your parcels and their current location.
Freight shipment: You will receive a tracking link from us on the day we ship your order. Additionally, the carrier will contact you with a few possible delivery dates from which you can choose.
What are the prices for international shipping?
Prices will depend on the weight of your order and its destination. You will see the total shipping charges at checkout.
Is it possible to arrange the delivery for a specific date?
Our White Glove deliveries and freight shipments are always delivered after your agreed-upon date. Are you moving into a new home or going on vacation? Please email us for more information on the delivery times.
Payment
What Payment Methods Are Accepted?
We accept credit card payments through PayPal or Stripe. For selected countries, you can choose Klarna online transfers or direct bank transfers.
Are the taxes included in the price of the product?
Orders from EU, Switzerland, and UK: All taxes and duties are included.
All other countries: The tax is not included. The customer is responsible for import duties charged by your country’s customs.
Orders & Returns
How do I place an Order?
Choose all of the items you’d like to purchase from our collection by selecting optional details (colour, size, with or without mattress). After you have finished with your cart, you can go to the checkout to fill in your billing and shipping information. There you will also see the calculated shipping price for your total order. When your order is paid for, we will send you a confirmation about shipment and delivery.
Do I need an account to place an order?
Creating an account is an optional step, which allows you to save your details on our website so as to make your next purchase easier. However, it is not necessary for placing an order.
How Can I Cancel Or Change My Order?
Our furniture is even better in real life than in the picture! But if you are in any way not satisfied with your order, we would like you to contact us so that we can help you solve any issue. However, if you decide to return your product, we offer free 90-day returns from countries eligible for free shipping. For more details on our refund and return policies, please see our Terms & Conditions
How do I know whether the item is currently in stock?
Next to each product, you will see an indicator whether the item is currently in stock. When the item is not in stock, you can contact us, or in most cases you can still place your order. Once your order has been received we will contact you about the waiting period and estimated shipping date.
Product
Where are the Rafa-kids products made?
The designs are manufactured by a Polish company that has produced furniture for over 30 years and is thoroughly experienced with the highest quality products, such as for example Vitra furniture. We monitor the production on a daily basis and pay careful attention to every detail.
Are your products safe for children?
We care deeply for the health and safety of children who use our products and therefore we design the furniture following the EU safety standards, choosing only the highest-quality materials.
What materials are used for Rafa-kids products?
For our furniture we use birch plywood, which is sustainably sourced from Europe. Products are finished using non-toxic, water based Scandinavian lacquers.
How do I decide on which bed will fit my child best?
For the smallest ones from age 3, we suggest the R toddler bed. The F bunk bed is recommended for children from age 6. We also offer a larger A teen bed, which can fit both teenagers and adults.
How do I choose the best suitable desk for my kid?
We recommend our B table for children from age 3. The K desk is a full-sized desk, so it can be used both by children from age 6, and by teens or adults.
Where can I find the exact measurements for your products?
Under each product description, we provide all technical details, including the measurements and the materials used.
Do your beds come with a mattress?
We offer premium quality mattresses, cotton and linen sheets in our web shop, which perfectly fit our beds. However, they are not included in the price and you need to order them separately.
Do you offer side protection for your beds?
F&R beds are designed with built-in side protection. For the A teen beds we have designed a separate A bed rail to help make the bed safer and cosier for little ones.
Will standard sized mattresses fit Rafa-kids beds?
The mattresses in our collection match the European Dutch size standards. You can find the exact measurements for the mattresses used for each bed here. For the best fit, we suggest our international friends order them from our web shop, since mattress sizes vary between countries.
How are the products assembled and what tools do I need?
Due to the smart design of our products, they can be put together very easily according to the provided instructions. Our furniture comes with built-in connectors, that can be easily assembled using the included tools.
How should I take care of the products?
We suggest using a cloth dampened with warm water to clean the furniture. Also, we advize ventilating and rotating the mattress on your bed monthly to ensure its hygiene and a longer lifespan.
Can your products be customized upon request?
Since all our products are manufactured in large quantities, we do not offer custom-sizes or special designs. If you have concerns about international mattress sizes, we suggest ordering the perfectly matching ones directly from our website.
Does Rafa-kids furniture come with a guarantee?
Premium materials and best-quality components ensure the long life span of your Rafa-kids furniture. We are proud to offer an extended three-year guarantee for every purchase.
Can I get a sample of the wood color?
If you plan on buying Rafa-kids furniture but want to touch the wood and see the colours first, we have fantastic samples for you. We use wood scraps to make beautiful desk stationery and reduce waste. Order wood samples.
What are the weight limits of your beds?
Our beds meet the safety requirements of 120kg. Therefore they will easily support a child and a parent. Our shelves can hold up to 10kg in weight.
