General terms and conditions regulate the relationship between the Customer and Rafa-kids for any purchase from the website rafa-kids.com. The Customer is requested to read carefully the general terms and conditions before placing an Order. A copy of the following Terms and Conditions will be sent by Rafa-kids to the Customer upon request.
registered at the Netherlands Chamber of Commerce: KVK 24463648
tax identification number: NL8133.10.167.B01
Rafa-kids owns the intellectual property of the rafa-kids.com website and the right to display all the elements of it. Everything on rafa-kids.com, including designs, images, drawings , graphics, and text, is protected by worldwide copyright as well as other proprietary laws and treaty provisions. Consequently, total or partial reproduction of the elements contained on the rafa-kids.com website, the use of such elements and the fact to make them available to third parties are strictly prohibited. Please contact us for information about availability of materials used on the rafa-kids.com website.
Rafa-kids offers its own unique design products for children and a collection of accessories designed by carefully chosen brands. Each product shown by Rafa-kids is described in detail and photographed. Rafa-kids reserves the right to show all the products as exact as possible but we cannot guarantee that the products seen on screen are the same as in reality. Please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. The birch wood used in our furniture is a natural product. As such, the colour composition and pigmentation of wood may vary slightly across individual panels. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials. The buyer is responsible for the correct assembly of the supplied products following instructions shipped within the packaging.
All the Products available on the rafa-kids.com website are subject to the availability at the time of the order. The Customer will be informed if the Product requested is not available. Rafa-kids retains ownership of the product until the products have been fully paid by the Customer.
All prices on rafa-kids.com website are in Euros (EUR). The prices of the products do not include shipping costs, which will be calculated in the moment of the purchase. Total costs will be indicated in the confirmation of the order. All product prices include 21% VAT. If the Customer is resident outside the European Union the 21% VAT tax will not be calculated. The Customer is responsible for any applicable taxes and custom fees according to country’s policy.
The prices can vary at any time, especially in case of special offer, promotions or any other marketing efforts. Rafa-kids does its best to ensure that all pricing information on the rafa-kids.com website is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a product shall occur, Rafa-kids will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order. If Rafa-kids is unable to contact the customer the order will be treated as cancelled.
The details and the price of the Product are detailed in the product’s description. The Customer shall choose the Product by pushing the “add to cart” button and after having reviewed and accepted the shipping expenses and the Terms and Conditions, he/she shall choose the manner in which he/she wishes to pay and proceed the Order.
The order submitted by the Customer shall be binding for Rafa-kids only if the entire purchase procedure has been duly and correctly completed without any error. Rafa-kids will send the Customer an e-mail confirming the receipt of the order placed. The Customer shall verify the content of the e-mail and shall notify Rafa-kids of any error or other mistake.
The price is payable upon placement of the order. The customer undertakes to pay the total price of the products and shipping costs as stipulated on the Site and also to pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery.
The Customer shall pay for his order by Credit Card, PayPal, iDeal or bank transfer.
Rafa-kids reserves its right to claim the return of the ordered products in case of non-payment. Under those circumstances, and upon Rafa-kids request, the customer shall return any product for which the payment has not occurred. The customer shall pay for any costs in connection therewith. If you have any problems paying for your order using our secure payment system, please contact us at: firstname.lastname@example.org
6. SHIPPING AND DELIVERY
Products are delivered to the address indicated by the customer in the order form. Please fill in carefully your address to avoid delivering problems.
Rafa-kids ships using a fixed price, which depends on the weight, the volume and the destination. Shipping quotes are done on a per order basis and dependent on destination. If you are interested in placing an order that requires shipping internationally please contact us at email@example.com. Shipping costs are in any case indicated to the client before he/she confirms the order.
Once payment has cleared, we will dispatch your order. Most often our products are in stock and available for immediate delivery. We generally ship orders within 3 business days, unless otherwise indicated. Once your order has shipped, you will receive an email notification with tracking information.
Delivery times should take between 3-4 working days for Europe and up to 7-10 working days elsewhere, depending on the destination.
If the product ordered is not available or is out of stock, Rafa-kids undertakes to inform the customer as soon as possible and to indicate when the product will be available. The customer may, at its option, wait for the availability of the product or obtain a refund. The production time provided for products out of stock is only indicatory.
Delivery shall be deemed to have been made when the products are delivered to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery. In the event of undelivered products due to Customer absence or wrong address, the products will be returned to Rafa-kids which reserves its right to refund to the Customer the price of the products, the postage costs remaining payable by the Customer.
7. SHIPPING DAMAGES
Even though items are packaged properly, transit-related damage can occur. All Rafa-kids shipments are insured against loss or damage. When an order arrives, please inspect it carefully. If you notice any damage to the boxes please notify us immediately (within 24 hours) at firstname.lastname@example.org for further instructions. Claims will require original packaging and following digital photos:
- A picture of the complete outside of the box, clearly showing the parcel label
- A picture of the opened box, clearly showing the content and the interior packing
- A picture of the complete size of the article
- A detailed picture (close-up) of the concrete damage of the article.
We will do everything we can to assist you with your claim.
8. WARRANTY & RETURN
Free of charge, 2-year (legal guarantee) for all goods applies. In the event of a product fault that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.
Rafa-kids offers high quality products. We take great care in making each piece. All pieces are inspected at the factory to make sure they are perfect before shipping to our customers. If a shipment arrives with the appearance of shipping damage or a manufacturing defect, please notify us immediately (within 24 hours) at email@example.com and we will do our best to resolve whatever issue there is as quickly as possible.
If the Customer is not satisfied with the product he/she can return it within fourteen (14) days of delivery receipt. The Client must inform Rafa-kids by e-mail about the return. Customer after consultation with us can send the Order back on the given address. Rafa-kids reserves the right to refuse a returned product if the customer has not contacted us beforehand. Any goods returned must be returned in its original packaging, in the condition in which Costumer received them, shall neither have been used, nor have suffered any damage. Rafa-kids is unable to accept returns or offer an exchange or a refund for items that are not returned in exactly the same condition that they were purchased.
Rafa-kids shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. Rafa-kids will not be held responsible for the refund or the compensation of Products that have been lost, stolen or damaged.
9. PERSONAL INFORMATION
10. LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with Dutch law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Dutch courts.